Policies & Payments

Payment is due at the time services are rendered. We accept a variety of payment options, including cash, checks, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay. 

   

 

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay

---

Pharmacy Returns

We regret that we are unable to take returns of opened or partially used medications.

---

Cancellation Policy

Alii Animal Hospital & Resort will collect in full any payments for resort stays at the time the reservation is booked. Payment is 100% refundable up to 5 days before the reservation date. A 50% refund is given after 4 days, with the other 50% left as credit on the account to be used for future services.